Frequently Asked Questions

All Martinelli’s products have a “Best By” date printed on the label or on the bottle itself. Martinelli’s products that are unopened and stored in a cool, dry place should retain their quality for 3 years (in glass) and 2 years (in plastic) from the date of production except for our 10-ounce PET plastic bottles that have a 16-month shelf life. Any products that are opened must be refrigerated and are good for 5–10 days.

Martinelli’s apple juice and cider are the same; the only difference is the label. Both are 100% juice from U.S. grown fresh apples. We continue to offer the cider label since some consumers simply prefer the traditional name for apple juice.

For questions regarding Web Store orders, please contact the Martinelli’s Fulfillment Company at 800-347-6994

Please make your request through the store manager.

Yes, all Martinelli’s products are gluten-free.

No, all Martinelli’s products are manufactured with labels pre-attached, and therefore cannot be personalized.

Due to safety reasons, we do not offer plant tours.

No, we do not offer discounts on web store purchases.

Our glass, 10 oz plastic bottles (code 1 PETE) and half-gallon and gallon bottles (code 7 Other) are recyclable. You can visit www.plasticsinfo.org for information from the American Plastics Council on the types of materials that can be recycled.
Recycle Codes

Our 25.4 oz size Sparkling items in glass bottles no longer have plastic reseal caps. This change was made to reduce our carbon footprint and to help us operate as sustainably as possible.

None of our plastic bottles or caps contain bisphenol-A (BPA). All Martinelli’s packaging is in compliance with US Food Packaging Regulations and California Proposition 65.

Martinelli’s has converted to phthalates free seals on all of its bottle closures. All Martinelli’s packaging is in compliance with US Food Packaging Regulations.

Martinelli’s does NOT recommend that people chew on our plastic bottles. Nothing is more important to us than the health and safety of consumers. Our focus is on producing premium quality 100% apple juice made from fresh U.S. grown apples that are picked, pressed and pasteurized.

We have seen the many social media posts and articles regarding the crunching sound our 10 oz. plastic bottles of apple juice can make when crushed. Various TikTok videos show people biting into our plastic bottles and saying that it sounds like they are biting into an apple.

Yes! The Martinelli’s Company Store is located at 345 Harvest Dr. Watsonville, CA 95076. The store offers complimentary tastings of your favorite Martinelli’s products and opportunities to discover and purchase your new favorites! At the store, find Martinelli’s merchandise, apparel, souvenirs, and Martinelli’s products, including limited releases, by the case. Visitors are welcome to view the collection of archival machinery and photographs from Martinelli’s history. Store hours: Please call for current hours. Phone: 831.768.3938. Connect with the store’s official Facebook page to keep up-to-date on the latest events and tastings!

S. Martinelli & Company is committed to providing our consumer with quality products to ensure they are 100% satisfied with their purchase. We are sorry if you have purchased a product at a retail location that does not meet your complete satisfaction. Please contact us at 1-800-662-1868 or email us at customer_service@martinellis.com

For any purchase over $25.00, please follow the steps below:

1. Submit an itemized receipt with the store name, address, total quantity purchased and price per unit.
2. Submit to the S. Martinelli & Company the manufacturer code and best by date from the bottle in question.
3. A coupon for a free replacement bottle will be mailed to the customer.

The following applies to orders placed on Martinelli’s Online Shopping Page.

Orders will be filled and mailed within 24-hours of order placement. Order cancellations will only be accepted within that 24-hour period.

Shipping charges are subject to the Continental US only. For shipping charges to Alaska or Hawaii, please contact us at 800-347-6994.

Since our products are considered a food item, unfortunately we cannot accept returns of our juices through our web store.

At S. Martinelli & Company, we will do our best to accommodate requests for juice donations to non-profit agencies benefiting children in the Monterey Bay Area. Please submit requests at least three weeks prior to the event. Approved donations will need to be picked up at the Martinelli’s Company Store in Watsonville, CA.

Submit donation requests to:

By mail to:

Donation Coordinator
S. Martinelli & Co.
345 Harvest Drive
Watsonville, CA 95076

Or by email to:

donations@martinellis.com

Please include the following information in your request:

1. Organization name and Tax ID#
2. Contact Information
3. Event Details
4. Product requested